General Hauntu Experience FAQs
Hauntu is an immersive horror experience with an amazing cast of actors, special effects, and staged scenes. We strive to bring you a truly unique and interactive walk-through horror experience that engages all senses.
Hauntu is a theatrical horror experience. You and your friends will be moving from room to room, maze after maze, guided by our professional actors.
The episodes are set in 3 different eras that work together to reveal the dark secret of the Colle Eastern Hotel.
|Day(s)||Opening Time||Show Time||Last Slot||Closing Time|
|Mon, Weds – Fri:||2.00pm||2.30pm||9.30pm||11pm|
|Saturday - Sunday:||11am||11.30am||9.30pm||11pm|
*Operating hours are subjected to changes depending on the Covid-19 situation. We are closed every Tuesday.
The key word is comfortable. Heels and skirts are not recommended as there will be crawling involved throughout the experience.
There are 3 different episodes each tells a different story and are set in 3 different eras - the 50s, 80s and 90s.
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It is an interactive horror house experience. The best way to describe it is being part of a movie set while it is being filmed, with new scenes unfolding as you make your way through the Colle Eastern Hotel.
The entire experience will take about 60 minutes including a safety briefing, storyline briefing, gameplay and debriefing after the experience.
The minimum age to enter without adult supervision is 15 years old. The experience may not be suitable for young persons between the ages of 8 - 14, but we do have some who enjoyed the experience. They will need to be accompanied by an adult if they are required to participate. Children 7 and under are strictly not allowed to enter.
There is a limit of 10 people max per entry. If your group has fewer than 10 people, you will be grouped with other individuals in the same session. If your group has more than 10 participants, please make a separate booking.
Do arrive 5 minutes early for verification, safety briefing & story briefing. We reserve the right to refuse entry and/or cancel your booking in case of any late arrival.
Yes, you may be grouped with other strangers during your session. However, you may opt for a private session with a price of RM610 per session.
There are more than one ending in each episode and your decisions made during the 1 hours experience determine your ending. Be observant to every detail delivered by the actors and get your desired outcome. You can always come back to play the same episodes for a different ending.
You can now book online! We accept FPX banking & E-Wallet such as Touch & Go, Grab and Shopee for now and will expand the payment options later.
Unfortunately, we do not recommend those with heart conditions / disabilities or are pregnant to play Hauntu as it is a scare experience and contains crawling. Any entry will be at your own risk
There will be school sized lockers for you to keep your belongings, however, we advise you to travel light. The locker keys will be handed for you to hold till the end.
You shall comply with all instructions as may be given by Hauntu from time to time and observe all signs and warnings displayed at Hauntu Premises.
Hauntu prohibits the use of drugs and alcohol in the Hauntu Premises and has the rights to refuse you entry to Hauntu Premises if Hauntu has reason to believe that you are under the influence of drug and/or alcohol.
You shall make the payment for the experience at Hauntu Premise or Online. You shall not be entitled to a refund in the event that you are found to be in breach of any of the terms and conditions contained in this Agreement unless otherwise agreed by Hauntu.
You acknowledge that even under the safest conditions of practice, there exist some degree of inherent risk which are beyond the reasonable control of Hauntu, its officers and employees and hereby agree to assume the risk in relation to the participation in the Experience.
You shall not be involved in any of the following activities:
(a) conduct which may cause any disturbances to other users of Hauntu Premises or otherwise cause any disturbances to Hauntu in providing services to its customers or potential customers such as Vandalism, taking down frames and causing damage to game props or hardcopy material;
(b) conduct which may cause any harm or injury to anyone or otherwise put yourself or any person in danger such as violent acts, moving heavy furniture and reaching out ceiling; and
(c) jumping, running and putting unnecessary stress (brute force) on any property or equipment located on Hauntu Premises.
(d) Smoking, Eating and Drinking inside Hauntu Premises.
Without prejudice to other rights Hauntu may have under this agreement or at law, Hauntu shall have the right to refuse to grant you access to Hauntu Premises or any part thereof if you are found to be in breach or Hauntu has reason to believe that you may be in breach of any of the terms and conditions contained herein.
Special Events (Team Buildings, Birthday Parties and etc.)
Unfortunately, we do not host birthday events due to capacity limitations.
Please refer to this link for more information about team-building at Hauntu. Min 20 pax is required to be entitled to the corporate rate.
Booking, Payment & Discounts
It is highly advisable that you to make an online booking to secure your place. Please proceed to this link to make an online booking now!
Payment can be made online. Book your slot and checkout. We take FPX Banking and E-Wallets such as Grab, TnG and Shopee Pay.
You may refer to the available promotions here or follow @hauntumy on Instagram, Twitter, and Facebook as we post deals and updates there! Never miss out on our offers, announcements & special events.
You may reschedule your session one hour prior to booking time, however cancellations with refunds are not possible.
You are required to make a booking with the student promo code. Please read the T&Cs carefully before making your booking.