Pepsi Lost in Karak FAQs

Lost In Karak is a 5-day immersive horror event happening in The LINC KL brought to you by Pepsi where the backstory takes place in Karak. NO, This is not a drive-through experience

NO! It’s not related at all.

Lost in Karak is a totally separate experience where:

  • The storyline, setting of the era, and locations are not related to any of the episodes at Hauntu.
  • There will be more Live Actors and top scale surreal set design + special effects.
  • This experience is only available during the 5-day event.

All you need to do is immerse yourself in the horror experience, interact with our live actors, and scream your lungs out to fully enjoy the experience.

The entire experience will take about 30 minutes.

It will be on the 26th - 30th May 2022 starting from 11am - 10pm.

The venue of this event will be located at Level 2, The Linc KL (Right in front of Hauntu).

The ticket price is RM 39 per player. Early bird price is available until 1st May 2022.

YES. Please submit your request here https://forms.gle/BeTiB5fiffvxqt2h9 and they will handle your request for transfer. For more questions related to your previous tickets, you may contact them at ask@livescape.asia

The minimum age to enter without adult supervision is 15 years old. Young children aged 8 - 14 will need to be accompanied by an adult. Children aged 7 and under are strictly not allowed to enter. As there will be jump scares and crawling, we advise against pregnant ladies and senior citizens from entering as well. Unless you want to, in which case all admissions into Hauntu are at your own risk.

A maximum of 12 players per session is allowed.

Yes! Due to limited sessions available per day, smaller teams must be grouped together. Rest assured, we ensure that we follow strict Covid SOPs. See No 15 for additional details. Just gather up 12 friends to experience together if you do not wish to be grouped with people outside of your group.

Something comfortable and won’t interrupt your movement, especially when crawling during the experience is preferred. Best to avoid heels and skirts at all costs.

There will be certain sections where you might be ordered to carry items, crawl in a tunnel or be tied loosely during the game play but nothing extreme, we promise.

No, we do NOT recommend the following to play the game as the Experience will have elements of surprise and minimal physical obstacles to traverse.

 

You should arrive at least 10 mins early for briefing and registration purposes. Do note that parking in the LINC is limited and thus we recommend you to park at Intermark or the G - Tower building as alternatives.

We require that all our customers:

  • Complete 2 doses of Vaccine (Sinovac recipient must complete 3 doses)
  • Face masks must be worn at ALL times
    Being a Boosted customer is better
  • Do show us your Mysejahtera vaccination screen to the registration counter upon arrival.

You may purchase the ticket at the link here. Select your preferred event date and time slot. Then, add on the quantity based on the number of players you’re having. Proceed to check out and you are good to go.

As a reminder

  1. Quantity purchased reflects the number of players you’re having for the session.
  2. Ensure to enter your email address correctly as you will receive a booking confirmation email from Hauntu within the next 24 hours. (wrong email address = no booking confirmation email )
  3. Do double check your inbox and spam / junk folder to see If you have received our email.

For payments, we only accept Online payment / payment by Credit Card / and E-Wallets.

Do email us the following details at info@ihauntu.com so we may resend the confirmation email.
Name :
Contact Number :
Email Address : (used during ticket purchase)
Date of Purchase :

We do not encourage walk-ins or adding players on the event day as the tickets will most likely be sold out. Hence, we advise you to purchase tickets prior to the event.

  1. Partial or full refund is strictly NOT ALLOWED for any partially/ fully completed services with the only exception being any technical issue (i.e. props malfunction) that is due to the organizer or any circumstances (i.e. MCO) that prevent Hauntu from delivering the game experience.
  2. Partial or full refund is also NOT PROVIDED for any instances where the number of players who show up is LESS than the quantity booked or in the event of a no-show during the experience.

​​Hauntu reserves the right of final decision to refuse any refund if the request is deemed to be unjustifiable after investigation. If your refund is approved, Hauntu will process your refund within fourteen 14 working days from the date of approval.

Yes, you may reschedule your booking with the following conditions:

  1. First, You have to repurchase new tickets for the new date.
  2. Secondly, email info@ihauntu.com to cancel the previous booking and request for a refund.
  3. Rescheduling must be made at least 10 working days prior to the new date which is subject to the availability of the slot.

Yup, we provide safety briefings before the experience starts.

Nope. The game experience will take roughly 30 mins.

  1. You may be required to carry items or be tied with a handcuff or do any kind of physical activity to provide you an immersive experience. Again, nothing extreme, we promise!
  2. Be prepared to interact with our actors as part of your experience.

Yes, but we advise you not to use your mobile devices for the best experience.

Yes you can! Just inform our crew and they’ll assist in taking you out. Do take note that once you exit, you won’t be allowed to rejoin the game.

Nope! There are no lockers provided for you to safely keep your valuables. Hence, we advise you to travel light.

You shall not be allowed to be involved in any of the following activities:
(a) conduct which may cause any disturbances to other users of the Experience or otherwise cause any form of disturbance to the organizer in providing it’s services to its customers or potential customers such as vandalism, taking down frames and causing damage to game props or hardcopy material;
(b) conduct which may cause any harm or injury to anyone or otherwise and putting yourself or any person in danger through violent acts such as moving heavy furniture, reaching out to grab the ceiling or other unnecessary actions; and
(c) jumping, running and putting unnecessary stress (brute force) on any property or equipment located on Experience premises
(d) Smoking, Eating and Drinking inside the experience
(e) Verbally or physically assaulting the actors
(f) Taking pictures or recording the experience.

No. Hauntu prohibits the use of drugs and alcohol in the Event Premises and has the right to refuse you entry into the Event Premises if Hauntu has reason to believe that you are under the influence of drugs and/or alcohol.

General Hauntu Experience FAQs

Hauntu is an immersive horror experience with an amazing cast of actors, special effects, and staged scenes. We strive to bring you a truly unique and interactive walk-through horror experience that engages all senses.

Hauntu is a theatrical horror experience. You and your friends will be moving from room to room, maze after maze, guided by our professional actors.

The episodes are set in 3 different eras that work together to reveal the dark secret of the Colle Eastern Hotel.

 

Day(s)Opening TimeShow TimeLast SlotClosing Time
Mon, Weds – Fri:2.00pm2.30pm9.30pm11pm
Saturday - Sunday:11am11.30am9.30pm11pm

*Operating hours are subjected to changes depending on the Covid-19 situation. We are closed every Tuesday.

The key word is comfortable. Heels and skirts are not recommended as there will be crawling involved throughout the experience.

There are 3 different episodes each tells a different story and are set in 3 different eras - the 50s, 80s and 90s.

Please follow our Instagram, Facebook and Twitter for all of Hauntu’s latest updates. 

It is an interactive horror house experience. The best way to describe it is being part of a movie set while it is being filmed, with new scenes unfolding as you make your way through the Colle Eastern Hotel.

The entire experience will take about 60 minutes including a safety briefing, storyline briefing, gameplay and debriefing after the experience.

The minimum age to enter without adult supervision is 15 years old. Young persons 8 - 14 will need to be accompanied by an adult. Children 7 and under are strictly not allowed to enter. As there will be jump scares and crawling, we advise against pregnant ladies and senior citizens from entering as well. All admissions into Hauntu is at your own risk.

There is a limit of 10 people max per entry. If your group has fewer than 10 people, you will be grouped with other individuals in the same session. If your group has more than 10 participants, please make a separate booking.

We need you to come 5 minutes early so that you can collect, pay for your entry ticket and for briefing purposes. We reserve the right to refuse entry and/or cancel your booking in case of any late arrival.

Due to limited sessions available per day, we, unfortunately, have to group smaller groups and individuals together. However, private sessions are available at RM580 per session if you wish to have the experience all to yourselves.

*This is not applicable during Covid-19 period.

There are more than one ending in each episode and your decisions made during the 1 hours experience determine your ending. Be observant to every detail delivered by the actors and get your desired outcome. You can always come back to play the same episodes for a different ending.

 

We accept both Visa and Master for both Debit and Credit Cards. We also accept all E-Wallets such as Touch & Go, Grab, Boost, Shopee Pay, and Maybank QR.

Game Rules

You shall comply with all instructions as may be given by Hauntu from time to time and observe all signs and warnings displayed at Hauntu Premises.

Hauntu prohibits the use of drugs and alcohol in the Hauntu Premises and has the rights to refuse you entry to Hauntu Premises if Hauntu has reason to believe that you are under the influence of drug and/or alcohol.

You shall make the payment for the experience at Hauntu Premise. You shall not be entitled to a refund in the event that you are found to be in breach of any of the terms and conditions contained in this Agreement unless otherwise agreed by Hauntu.

You acknowledge that even under the safest conditions of practice, there exist some degree of inherent risk which are beyond the reasonable control of Hauntu, its officers and employees and hereby agree to assume the risk in relation to the participation in the Experience.

You shall not be involved in any of the following activities:
(a) conduct which may cause any disturbances to other users of Hauntu Premises or otherwise cause any disturbances to Hauntu in providing services to its customers or potential customers such as Vandalism, taking down frames and causing damage to game props or hardcopy material;
(b) conduct which may cause any harm or injury to anyone or otherwise put yourself or any person in danger such as violent acts, moving heavy furniture and reaching out ceiling; and
(c) jumping, running and putting unnecessary stress (brute force) on any property or equipment located on Hauntu Premises.
(d) Smoking, Eating and Drinking inside Hauntu Premises.

Without prejudice to other rights Hauntu may have under this agreement or at law, Hauntu shall have the right to refuse to grant you access to Hauntu Premises or any part thereof if you are found to be in breach or Hauntu has reason to believe that you may be in breach of any of the terms and conditions contained herein.

Special Events (Team Buildings, Birthday Parties and etc.)

You can contact us with your request and we can make the necessary arrangement depending on your birthday party complexity! Please contact our marketing team for more info at info@ihauntu.com.

Please refer to this link for more information about team-building at Hauntu.

Yes. Depending on your needs and size of group, we can provide catering, a gathering space and a projector for your group activity.

Booking, Payment & Discounts

It is highly advisable that you to make an online booking to secure your place. Please proceed to this link to make an online booking now!

Payment is on arrival. We take cash, MyDebit, Visa & Master Card and E-Wallet such as GRAB, Touch & Go, Shopee Pay. Our reception will be happy to assist you with any payment inquiries.

We post deals and updates on our social media on our website. Please follow @hauntumy on Instagram, Twitter, and Facebook and never miss out on our offers, announcements and special events.

Location

Click on this link if you’re getting here by car. If you’re getting here by LRT the nearest LRT station is Ampang Park LRT Station. We are located opposite G-Tower Hotel.

Address:
2-9, Level 2, The LINC KL,
360 Jalan Tun Razak,
50450, KL