General Hauntu Experience FAQs
Hauntu is an immersive horror experience with an amazing cast of actors, special effects, and staged scenes. We strive to bring you a truly unique and interactive walk-through horror experience that engages all senses.
Hauntu is a theatrical horror experience. You and your friends will be moving from room to room, maze after maze, guided by our professional actors.
The episodes are set in 3 different eras that work together to reveal the dark secret of the Colle Eastern Hotel.
|Day(s)||Opening Time||Show Time||Last Slot||Closing Time|
|Mon, Weds – Fri:||2.00pm||2.30pm||9.30pm||11pm|
|Saturday - Sunday:||11am||11.30am||9.30pm||11pm|
*Operating hours are subjected to changes depending on the Covid-19 situation. We are closed every Tuesday.
The key word is comfortable. Heels and skirts are not recommended as there will be crawling involved throughout the experience.
There are 3 different episodes each tells a different story and are set in 3 different eras - the 50s, 80s and 90s.
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It is an interactive horror house experience. The best way to describe it is being part of a movie set while it is being filmed, with new scenes unfolding as you make your way through the Colle Eastern Hotel.
The entire experience will take about 60 minutes including a safety briefing, storyline briefing, gameplay and debriefing after the experience.
The minimum age to enter without adult supervision is 15 years old. The experience may not be suitable for young persons between the ages of 8 - 14, but we do have some who enjoyed the experience. They will need to be accompanied by an adult if they are required to participate. Children 7 and under are strictly not allowed to enter. As there will be jump scares and crawling, we advise against pregnant ladies and senior citizens from entering as well. All admissions into Hauntu is at your own risk.
There is a limit of 10 people max per entry. If your group has fewer than 10 people, you will be grouped with other individuals in the same session. If your group has more than 10 participants, please make a separate booking.
We need you to come 5 minutes early so that you can collect, pay for your entry ticket and for briefing purposes. We reserve the right to refuse entry and/or cancel your booking in case of any late arrival.
Due to limited sessions available per day, we, unfortunately, have to group smaller groups and individuals together. However, private sessions are available at RM580 per session if you wish to have the experience all to yourselves.
There are more than one ending in each episode and your decisions made during the 1 hours experience determine your ending. Be observant to every detail delivered by the actors and get your desired outcome. You can always come back to play the same episodes for a different ending.
We accept both Visa and Master for both Debit and Credit Cards. We also accept all E-Wallets such as Touch & Go, Grab, Boost, Shopee Pay, and Maybank QR.
You shall comply with all instructions as may be given by Hauntu from time to time and observe all signs and warnings displayed at Hauntu Premises.
Hauntu prohibits the use of drugs and alcohol in the Hauntu Premises and has the rights to refuse you entry to Hauntu Premises if Hauntu has reason to believe that you are under the influence of drug and/or alcohol.
You shall make the payment for the experience at Hauntu Premise. You shall not be entitled to a refund in the event that you are found to be in breach of any of the terms and conditions contained in this Agreement unless otherwise agreed by Hauntu.
You acknowledge that even under the safest conditions of practice, there exist some degree of inherent risk which are beyond the reasonable control of Hauntu, its officers and employees and hereby agree to assume the risk in relation to the participation in the Experience.
You shall not be involved in any of the following activities:
(a) conduct which may cause any disturbances to other users of Hauntu Premises or otherwise cause any disturbances to Hauntu in providing services to its customers or potential customers such as Vandalism, taking down frames and causing damage to game props or hardcopy material;
(b) conduct which may cause any harm or injury to anyone or otherwise put yourself or any person in danger such as violent acts, moving heavy furniture and reaching out ceiling; and
(c) jumping, running and putting unnecessary stress (brute force) on any property or equipment located on Hauntu Premises.
(d) Smoking, Eating and Drinking inside Hauntu Premises.
Without prejudice to other rights Hauntu may have under this agreement or at law, Hauntu shall have the right to refuse to grant you access to Hauntu Premises or any part thereof if you are found to be in breach or Hauntu has reason to believe that you may be in breach of any of the terms and conditions contained herein.
Special Events (Team Buildings, Birthday Parties and etc.)
Unfortunately, we do not host birthday events due to capacity limitations.
Please refer to this link for more information about team-building at Hauntu. Min 20 pax is required to be entitled to the corporate rate.
Booking, Payment & Discounts
It is highly advisable that you to make an online booking to secure your place. Please proceed to this link to make an online booking now!
Payment is on arrival. We take cash, MyDebit, Visa & Master Card and E-Wallet such as GRAB, Touch & Go, Shopee Pay. Our reception will be happy to assist you with any payment inquiries.